Frequently Asked Questions

What are your fees?

White Rose offers a very competitive fee structure providing Parabroking and Loan Processing.

Can I see all the information that is being kept on my clients files?

Yes, you have full access to all your client information; you can check the status anytime and leave comments for your designated processor. You can also add any information or documents to your shared file.

Why do I need outsourcing?

Paperwork is not a dollar-productive activity, along with numerous phone calls to the lender, real estate agent and conveyancer leading up to settlement. With outsourced mortgage broker support, you can:

Increase sales: By spending less time on administration and data entry, you can spend more time speaking to clients and making deals.
Grow your capabilities: Take advantage of the dedicated Australian-based outsourced support to continue growing your loan book.
Low risk: White Rose provides simplicity and fast approvals for your loans. We support all your applications for you with an accurate and quick turnaround time.

Is outsourced mortgage broker support right for you?

Outsourcing is a great step forward if you’ve built a successful mortgage brokerage and want to spend more time working on the business, not in it.

Outsourcing is not a good fit for mortgage brokers afraid of delegation or change. Luckily, at White Rose, all of our staff speak native English, are based in Australia, and regularly undertake professional development training to understand better the mortgage broker business industry and the provision of customer support.

What is the difference between outsourcing versus offshore administration support?

There is a common misconception that outsourcing and offshoring administration support is the same. They’re not.

Outsourcing

This is where your business enters into a contract with another company, providing you with staff to handle your admin, back office and other processing needs. The main benefit is that it’s cheaper than offshoring this part of your mortgage broking business. You’ll also be provided with ready-trained staff rather than being involved in recruitment.

Onshoring versus offshore administration support

Offshoring administrative functions overseas is much cheaper than hiring staff in Australia. Operating in countries like India, the Philippines, Vietnam, and China will allow you to run your business at a fraction of the cost; however, issues quickly arise with language barriers, knowledge content and turnaround timeframes. The devil is in the detail.

Costs can quickly blow out to the point that you may have been better off outsourcing to Australian-based companies like White Rose.

How do we get started?